Terms & Policies
Every order placed with THAWR is bound by what follows. Read it once. It protects you, and it protects the standard the brand holds.
01
Privacy Policy
THAWR handles your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This is what that means in practice.
Information We Collect
Using www.thawr.com.au means you agree we collect what is necessary to fulfil your order and run this business. This includes:
- Personal details: your name, email address, billing and shipping address, and payment information.
- Order history and device information via our store platform, Shopify.
- Analytics and marketing data through cookies, tracking pixels, and similar technologies.
Data Retention and Security
Order information is retained through Shopify and our business and marketing systems, including social platforms. We take reasonable steps to store your information securely. You can request deletion of your information at any time.
How We Use Your Information
We use it to:
- Process and ship your order.
- Communicate with you regarding purchases, support, and brand updates.
- Improve site performance and tailor your experience.
- Send marketing updates, with your consent, including early access and newsletters.
Direct Marketing
From time to time we may use your information to tell you about current or new product. If you do not want to receive marketing information, email support@thawr.com.au and we will stop.
Third-Party Services
Our store runs on Shopify, which securely stores your data and may process it overseas. We also use services such as Klaviyo, Meta Pixel, and Google tools to run our communication and marketing.
Minors
Our services are not intended for use by anyone under 16 years old. We do not knowingly collect, retain, or share the data of minors.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time. You may unsubscribe from marketing communications at any time. If you believe we have not handled your personal information appropriately, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy to reflect new or additional legal and regulatory requirements, or for our operational needs.
Contact
For privacy-related queries, contact us at support@thawr.com.au.
02
Shipping Policy
Every order is handled with care. No compromise.
Processing
Orders are processed within 2 to 4 business days. We dispatch as quickly as possible, though unexpected delays outside our control may occur.
Address Accuracy
You are responsible for entering a correct and complete shipping address at checkout. We are not liable for orders delayed, misdirected, or lost as a result of an incorrect address provided by you.
Risk in Transit
Once your order has been handed to the courier, risk of loss, theft, or damage in transit passes to you. We are not liable for parcels lost or stolen after dispatch. Where this occurs, we may, at our discretion, assist by liaising with the courier or offering a goodwill resolution, but we are under no obligation to do so.
Carriers
- Australia Post for individual dispatch.
- DHL for bulk and international shipments.
Delivery Estimates
- Australia: 3–7 business days (standard).
- International: delivery times vary by region. DHL provides estimated delivery windows at checkout.
Once your order is with the courier, delivery times may shift and delays may occur outside our control.
Costs
Shipping fees are calculated at checkout. International customers are responsible for their own customs duties and taxes.
Tracking
Tracking details are sent once your order has shipped.
03
Returns & Exchanges
THAWR garments are made to last. We stand behind every piece we create. All sales are final.
All Sales Are Final
We do not offer refunds for change of mind, incorrect size selection, or any reason outside of what the law requires. Where a garment is eligible, we offer an exchange. That is the only remedy available outside of a fault covered by the Australian Consumer Law below.
Exchange Eligibility
We accept exchanges within 30 days of purchase, provided:
- You can provide satisfactory proof of purchase.
- The garment is unused, unworn, unwashed, folded, odour-free, and returned in the THAWR packaging.
- You are responsible for return shipping costs on a voluntary exchange.
- The item is not part of our exclusion list.
If your item is deemed faulty, you are not responsible for return shipping costs.
Faulty or Damaged Items
Consumer guarantees under the Australian Consumer Law apply regardless of this policy and cannot be excluded. If your item arrives faulty, damaged, or unsafe, differs significantly from its description, does not perform as promised, or is unfit for its intended purpose, you are entitled to a remedy at no additional cost, including reasonable return shipping.
For a minor fault, we will choose to repair, replace, or refund the item. For a major fault, the choice is yours: refund, replacement, or repair.
When Exchanges Do Not Apply
- Change of mind.
- Incorrect size chosen, unless we provided inaccurate product details.
- Damage caused by misuse or failure to follow the garment's care label.
- Products marked as defective at the time of sale.
How to Return
To start an exchange or report a fault, email support@thawr.com.au with:
- Name, address, and phone number.
- Order number.
- Date of purchase.
- Reason for return.
- The garment and size you would like in exchange.
Once approved, send the item back using tracked shipping. If you do not use tracked shipping and we do not receive the goods, we are unable to process your exchange.
04
Contact Information
Trade name: THAWR
Email: support@thawr.com.au
ABN: 74 327 747 557
05
Terms of Service
By accessing www.thawr.com.au or purchasing from us, you accept the following terms, in line with the Australian Consumer Law.
General Use
- This site is provided for personal, non-commercial use and purchases only.
- All content, imagery, and design remain the property of THAWR. Reproduction without permission is prohibited.
- By placing an order, you represent that you are 18 years or older, or that you have the consent of a parent or guardian to enter into this purchase.
Orders & Pricing
- Prices are listed in Australian dollars (AUD) and are inclusive of GST where applicable.
- We reserve the right to amend pricing, product details, or availability at any time.
- Orders are subject to acceptance and stock availability.
Intellectual Property
All intellectual property connected to THAWR, including but not limited to our name, logos, wordmarks, designs, product styles, campaign visuals, photography, video, written philosophy, and creative concepts, is owned by THAWR and protected under trademark.
Unless expressly authorised by us in writing, you must not:
- Reproduce, distribute, or publish any content from www.thawr.com.au.
- Modify or adapt our designs, marks, or creative work.
- Misrepresent our intellectual property as your own.
- Use our trademarks in connection with any third-party product or service.
Unauthorised use may result in legal action under applicable laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).
Liability
To the maximum extent permitted by law, THAWR is not responsible for indirect or consequential loss arising from your use of our website or products. Consumer guarantees under the Australian Consumer Law always apply.
Governing Law
These terms are governed by the laws of New South Wales, Australia.
Changes
We reserve the right to make changes to these terms at any time. Updates will be posted on this page.
Business Details
THAWR operates under the business name THAWR, registered with the Australian Securities and Investments Commission (ASIC). ABN: 74 327 747 557.
Contact
For terms-related queries, contact us at support@thawr.com.au.